Secure .gov websites use HTTPS Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. However, some of the content may still be useful, so we have archived the page. Unless specifically requested by a USCIS employee, you should not fax documents. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. But they cannot answer specific questions about a case or provide legal help. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry . Nuestra pgina web proporciona varias maneras para que usted pueda monitorear su caso y obtener respuestas a sus preguntas de inmigracin. Call volume is heaviest on Mondays and tends to get lighter throughout the week. USCIS does not provide a general facsimile (fax) number. Press 3 to inform USCIS about the change of address. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. As a result, they can answer many more questions about your case. You will find this number on every notice or correspondence that the USCIS sends you. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. This page was not helpful because the content. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Each case is unique, and some cases may take longer to adjudicate. Severe hazardous weather can cause our offices to close. Youll need to visit the field office in person to do so. As a result, you may hear various alternatives when you dial in. Accessibility issue? Twitter has a higher rate of prompt replies than any other. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. Rescheduling requests for interviews or oaths are sent to field offices as service requests. The National Customer Service Center (NCSC) was created to help manage this customer service volume. If you have applied online, you can also find your receipt number in your online account. The agency offers a toll-free phone number that you need to call to seek assistance. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Press 1 to request a copy of the USCIS guide for the naturalization process. You must call during certain fixed hours. And phone conversation with a live person is one of them. How to Make Your Communication with the USCIS Contact Center More Effective. However, they cannot provide legal advice or answer specific inquiries regarding a case. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). A .gov website belongs to an official government organization in the United States. How Do I Know Which USCIS Service Center? An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? Looking for U.S. government information and services? DISCLOSURE: Furnishing this information is voluntary. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. Press other numbers for other languages. Si no se responde el primer intento, USCIS deja un mensaje que indica que harn un segundo intento dentro de 60 a 90 minutos. Official websites use .gov Getting an appointment, however, is up to the field office where the appointment is sought, not the USCIS Contact Center. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Looking for U.S. government information and services? They can also gather data on outstanding and resolved cases and information on in-office appointments. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? IER is available to answer your questions about immigration-related employment discrimination, including discrimination based on citizenship status, immigration status or national origin in Form I-9 and E-Verify processes. Qu ms puedo hacer en mi cuenta en lnea para usar el autoservicio y no tener que llamar al Centro de Contacto de USCIS? An official website of the United States government. You can also contact the local offices or service center. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. This page was not helpful because the content. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. Secure .gov websites use HTTPS An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Be strategic when calling the USCIS Contact Center. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Phone: 888-897-7781. Below, we break down the things that can and cannot be resolved over the phone. There are certain fixed hours within which you need to call. Email: E-Verify EmployerAgent@uscis.dhs.gov. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Necesito reprogramar una cita o entrevista. Press 3 enter the US citizens services section. Im going through the menu options on the USCIS Interactive Voice Response (IVR) system menu of options, but not getting to live assistance. Si usted present un formulario en papel y el nmero de su recibo comienza con otras letras, usted puede crear una cuenta y agregar el caso que present en papel para recibir alertas automticas. What you'll need. Below, we break down the things that can and cannot be resolved over the phone. However, failure to provide the requested information may delay or prevent USCIS from responding to your inquiry. The most recent USCIS contact number is 1-800-375-5283. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Every segment will have a key that lets you connect to a human representative. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. The best time to call is early in the week and early in the day. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. See link to the right for US Department of State. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. Secure .gov websites use HTTPS TTY: 877-875-6028. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. Suppose you require information under the Freedom of Information Act. Check the status of multiple cases and inquiries that you may have submitted to USCIS Press 6 if you want to seek legal assistance from attorneys or BIA representatives. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Get information on the different application requirements and work options. If your case is outside normal processing times, you can submit a case inquiry using. Community Based Organizations (CBOs). Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Press the star (*) key for all other related information. So, they can answer many more questions related to your case. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. Also, please keep in mind that the phone menu is updated frequently. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. and can send a secure message from within your. Comparta informacin sensible slo en sitios web oficiales y seguros. Accurate_Fee_3237 . Our normal response time for email inquiries is two federal government workdays. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. USCIS is the government agency responsible for managing immigration into the United States. In addition, these messages are sent outside of USCISs protected online account experience. Help the USCIS IVR menu options led me to a dead end. USCIS aims to respond to non-urgent inquiries within 30 business days. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. I need to reschedule an appointment or interview. Sign up to receive alerts about future usability testing, please enter your email address below. Sign up USCIS Customer Service Explained Who Would You Talk To At the USCIS Contact Center? Therefore, they have this system in place. More posts from r/USCIS. You must complete the section until you are happy with the answers. Press 2 if you do not know your receipt number. On the Stilt Blog, I write about the complex topics like finance, immigration, and technology to help immigrants make the most of their lives in the U.S. Our content and brand have been featured in Forbes, TechCrunch, VentureBeat, and more. Get your call transferred to a field office. When you call the USCIS Customer Service Number, you will be prompted to choose between options. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. The redesigned IVR has only 3 main menu options. Esta tarea administrativa se est demorando ms que en el pasado. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Dont try to schedule an appointment over the phone. Emma is the Virtual Assistant for USCIS. How do I ensure that my request will be considered? USCIS has official social media accounts on Facebook and Twitter. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. If you have any other questions, please visit the USCIS Contact Center. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. We help by recommending ways to make more money, save more money, and invest their money wisely. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? To find the nearest USCIS local office or application facility. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. They cannot personally take calls from every single person. Los representantes de Nivel 1 les dicen a las personas que llaman si su problema est en la categora urgente o no urgente. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. Dont use profanity or offensive language. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. Our website gives you several ways to track your case and get answers to your immigration questions. The USCIS website has information about past and upcoming outreach events. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. The USCIS service center operates on a two-tier model. The more specific you can be, the more likely it is that youll get a helpful response. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. We have many resources to help you achieve your goals. Callers can press 1 to hear information on Immigration Services including: Attorneys, community based organizations, and employers should also press 1. [deleted] 2 yr. ago. Share sensitive information only on official, secure websites. Im a firm believer that information is the key to financial freedom.
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